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Return policy

Returns

The consumer has the right, granted by the Finnish consumer protection legislation to cancel his order by notifying our customer service of it within fourteen (14) days of the receival of the order.

The terms of returns are that

  1. the order has been cancelled according to the terms of the trade agreement by notifying Service provider of it within 14 days after receiving the product
  2. the product has not been used and the seals on CD- and DVD-products are intact
  3. the product is in the condition it was at the time of receival and all parts belonging to the product are included
  4. the product is packed in its original package or in a similar way

 

The product must be returned immediately after cancelling the order. When returning a product the client is responsible for transport risks.

Defective products and products damaged in transport

Our customer service should be notified of defective products or products damaged during transport within 24 hours of receiving the product..

Suomikauppa.fi will compensate for defective products or products damaged during transport primarily by replacing the damaged product with a new, equivalent product. If this is not possible, the buyer will be compensated for his money in full.

The defect of or the damage suffered by the product must be properly described and documented.

The defective or damaged product must be sent to Suomikauppa.fi for inspection.

Suomikauppa.fi will not deliver a new product or compensate for the price of the product until the defect or damage has been verified

 

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