Shipping
Deliveries are handled by Finland Post Corporation. When delivering outside Finland you can choose from four different delivery method alternatives: Basic, Fast, Express, and Mini. All orders that are sent outside the EU region will have customs clearance note CN22 and the order invoice with required tariffs attached to them.
It is advised to choose the delivery addressees according to the whereabouts of the consignee during business hours.
If you experience any difficulties with your parcel delivery contact our customer service.
Deliveries in Finland »
Country specific restrictions
Note! Please take a look at your country specific import restrictions before ordering.
Finnish Postal service country information »
For example, in Australia: all dairy products, mayo etc. 20.9.2007.
Up to date information about Australia's import restrictions can be found at http://www.daff.gov.au/
For example, in Singapore: jewellery, chewing gum etc. 22.5.2008
Delivery costs
The shipment is priced according to the delivery address and weight or volume weight (1 m3 = 250 kg).
Products that have high volume weight are the ones that have light net weight but take a lot of space and packing materials, like: snacks, dry breads, glass objects, plates, mugs and some of the season products such as Christmas lights and decorations.
Also the material in which the concealed good is packed, affects on the total weight of the product. For example 400g of Jam in a glass jar really weights 714g and on top of that we need to add packing materials to get the product safely to its destination.
You can see the delivery costs of the products in your shopping cart to your country in the Delivery methods page. Click Checkout to access the Delivery method page. (Note: even if you click checkout you do not have to confirm your order but can continue shopping or remove all contents of your shopping cart.)
When selling and shipping products outside the EU, the recipient of the product is responsible for local taxes, toll fees and other such payments.
Delivery times
The delivery time of your order is made up of two parts; processing your order and transporting the shipment.
The processing time of your order can vary depending of the availability of the products in the order, but primarily all orders are shipped within a few (Approximately 1-5) business days of from receiving the order.
The transportation time of the shipment depends on the package and the address country. Scroll down to see estimated times of each transport method. (Country specific information can be found at the Itella website).
(Customs handling is not included in the time estimates!)
Fast
Fast and economical, scheduled transport all over the world. Fast -parcel is delivered to the addressee's address in designated countries; in other countries, it is delivered to the addressee's post office and the addressee is notified of the arrival of the item. (ex Priority)
NOTE! It is not possible to deliver Fast -parcels into PO-box addresses in Europe.
If a direct delivery is attempted, but the recipient cannot be reached, our delivery partners will try to contact the recipient by phone. If the recipient cannot be contacted, a collect notification of the shipment will be left behind.
To make the delivery easier you should give all the information needed to help the delivery when ordering. For example, door codes, telephone numbers etc.
Estimated delivery times
- Nordic countries: 2-5 business days (excluding the date of dispatch)
- other European destinations: 3-7 business days (excluding the date of dispatch)
- other parts of the world: 6-14 business days (excluding the date of dispatch)
- Country specific information can be found at the Finland Post Corporation website).
(Customs handling is not included in the time estimates!)
Basic
Basic is an economical and reliable transport from a postal outlet to a postal outlet, all over the world. In most countries, Basic -parcel is delivered to the postal outlet nearest the addressee, who is then notified of the item's arrival. In some countries, Basic -parcel is delivered to the consignee's home address. (ex Economy)
Estimated delivery times
- Nordic countries: 3-8 business days (excluding the date of dispatch)
- other European destinations: 5-12 business days (excluding the date of dispatch)
- other parts of the world: 7-30 business days (excluding the date of dispatch)
- Country specific information can be found at the Finland Post Corporation website).
(Customs handling is not included in the time estimates!)
Express
Especially for packages that are in a hurry. Express -parcel offers cost effective transportation to over 180 countries. Express -parcel packages are always transported through the fastest available routes, separate from the normal postal traffic. (ex EMS)
Dimensions and weight
- Minimum size: 18 cm x 27 cm
Estimated delivery times
- Europe: 1-3 business days (excluding the date of dispatch)
- Rest of the world: 3-8 business days (excluding the date of dispatch)
- Country specific information can be found at the Finland Post Corporation website).
(Customs handling is not included in the time estimates!)
Mini
As Mini -letter parcel, you can send documents, small items or printed matter exceeding the dimensions and weight of standard letters. Mini -letter parcels are always sent via fast delivery routes, usually by air mail. (ex Maxiletter)
Dimensions and weight
Estimated delivery times
- Nordic countries: 2-4 business days (excluding the date of dispatch)
- other European destinations: 3-10 business days (excluding the date of dispatch)
- other parts of the world: 5-10 business days (excluding the date of dispatch)
- Country specific information can be found at the Finland Post Corporation website).
(Customs handling is not included in the time estimates!)
Tracking
All deliveries except the Mini -letter parcel can be tracked based on the address label's item code at Finnish postal service Item Tracking -webpage.
Note! Basic parcels have limited tracking capabilities in different countries. For example in the United States, the tracking process usually ends when the parcel leaves the country and is registered next when it has been received.
The item code will be sent to a customer by email after the parcel has been sent. |
