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Frequently Asked Questions

  1. Why is the delivery price so high on my order?
  2. Can I order products to a different address than my own? To a relative or to a friend?
  3. Can you deliver alcohol, sausages etc.?
  4. Can I wish for a product to be added into your selection?
  5. What does the different order statuses mean?
  6. How long does it take for me to receive my order?
  7. Can I place an order with Suomikauppa.Fi even if I don't own a credit card? Can I order products using "cash on delivery" method?
  8. Can I do business in Suomikauppa in some other language than Finnish?
  9. Can I get a standing order of magazines from Suomikauppa.Fi?
  10. Does the DVDs sold in Suomikauppa work on my foreign DVD player?
  11. I've lost my password, how do i get a new one?
  12. Is it safe to do online purchases in Suomikauppa.Fi?

 1. Why is the delivery price so high on my order?

The order postage consists of the weight or volume weight of the parcel, order handling, packing materials and the chosen delivery method.

The shipment is priced according to needed packing materials, delivery address, and weight or volume weight of the parcel  (1 m3 = 250 kg).

Products that have high volume weight are the ones that have light net weight, but take a lot of space and packing materials, like: snacks, dry breads, glass objects, plates, mugs and some of the season products such as Christmas lights and decorations.

Also, the material in which the concealed good is packed, affects on the total weight of the product. For example 400g of Jam in a glass jar really weights 714g and on top of that, we need to add packing materials to get the product safely to its destination.

You can see the delivery costs of the products in your shopping cart to your country in the Delivery methods page. Click Checkout to access the Delivery methods page. (Note: even if you click checkout you do not have to confirm your order but you can continue shopping or remove all contents of your shopping cart.)

The postage is always counted for the commencing kilogram. So if your parcel weight is for example 1,3kg, you'll be charged for 2kg according to the Finnish Post office issued delivery directions. It is wise to plan ahead how you'll create the order and parcel weight. We encourage our customers to order more than only one or few items at a time to get the postage price lower per 1kg. It is also recommended to ask around in your own community about the possibility to create orders together with others to divide the postage costs.

If you parcel weight is over 30kg, it is a Multi Parcel Shipment which is priced as two or more separate parcels depending on the total weight of the order.

2. Can I order products to a different address than my own? To a relative or to a friend?

Yes! As a registered customer you have the ability to save up to 3 various delivery addresses at Suomikauppa.fi and modify these as much as you want.
You can choose the consignee address at the checkout in the order process.
We try to send gift orders without the unnecessary price information, but when shipping goods outside the EU-area, we need to add an invoice along side with the parcel with tariffs and price for the customs.

It is also possible to add your personalized message with the order as a A4 print, that has the sender and consignee info. You can send the desired message to us at the comment box of the order.

3. Can you deliver alcohol, sausages etc.?

Unfortunately Suomikauppa.Fi does not own the required licenses to sell any alcohol products beers etc.

It is also impossible for us to add items into our selection which need to be stored in below room temperature conditions, like cheese, fish, sausage and similar groceries. Meaning all products that need freezer like conditions to be preserved, cannot be sent via post.

4. Can I wish for a product to be added into your selection?

Our line of products provided at Suomikauppa.Fi are strongly based on popular demand, so yes, we actually encourage our customers to send in their product requests. We record all the requests and will update our selection based on these requests within the availability and overall demand of each item. We try to keep a Finnish origin requirement on each new item, but an item sold exclusively only in Finland is also possible to add. For example; (Sisu which is nowadays manufactured in Poland but only sold in Finland.) We try to react somehow on every request "ASAP" so don’t hesitate to send us your product request to our customer service.

5. What does the different order statuses mean?

Pending: We have received your order successfully and it's logged into our system database waiting to be handled. If you don't receive an email about your order status pending after you have placed your order, it usually means that something has gone wrong in the order process or that there has been a payment issue of some sort. In this case we advise you to get in touch with our customer service.

Processing: We have started to process your order and it has moved from our system over to the storeroom to be collected and packed. If for whatever reason your order handling takes more than 1-5 business days, you'll be contacted by our customer service by email.

Shipped out: This marks the day your parcel has been packed and shipped. In this point you'll receive a tracking number to track your order.
Note! Mini parcels are delivered as letter mail and don't therefore have tracking number.

6. How long does it take for me to receive my order

The total time it takes for an order to be delivered to the customer, depends on the chosen delivery method and process time ranging from 1 to 35 days. Delivery time consist of two parts; process time and delivery time.

When your order is being processed it means that it has moved from our system to be collected and packed. Normal process time for a order is 1-5 business days.
We do not process any orders during the weekends or holidays. Orders with fresh bread in them are only shipped on Mondays to prevent possible toll or other down time in post offices. More info about ordering fresh products can be found here.

Estimated delivery times are shown on the Shipping page. For more in detail delivery time info can be found at the Finnish Post Office website.
Note!
These delivery time estimates are used as guidelines for ordinary orders delivery time, and there's no way of telling the exact date of delivery.
Delivery time estimates are counted in business days (excluding weekends). Possible toll process time is not included within the delivery time estimates.

7. Can I place an order with Suomikauppa.Fi even if I don't own a credit card?

Yes you can! If you don't have a credit card or Finnish Internet banking credentials, you can pay the order in advance to our account as giro transfer. You can also use PayPal balance.

Guidelines for how to place a "advance payment" order can found at the Payment Methods page.

Unfortunately it is not possible to order products from Suomikauppa.fi using cash on delivery.

8. Can I do business in Suomikauppa in some other language than Finnish?

Our site is currently translated into English, French, Russian, Japanese, German, Chinese and Italian. To change the language you'll find a link on the upper right corner of each page.
To translate these pages into another language you can try for example Google Translate page translation feature.

9. Can I get a standing order of magazines from Suomikauppa.Fi?

At least for now it is not possible to get standing order of magazines from Suomikauppa.Fi.

If you're still interested to place a standing order of magazines in the future via Suomikauppa.Fi you may send a request to our customer service.

10. Does the DVDs sold in Suomikauppa work on my foreign DVD player?

DVD movies use so called region code system which regulates how DVDs work in different continents. DVDs sold in Suomikauppa are mostly region coded to work in Europe, Japan and The Middle east (Region code 2) or without any restrictions (region code 0 or 1-6) Region codes are usually told either on the product category title or on the product description page.

Functionality is also dependent on the given color management system (PAL or NTSC) It is advised to read more information about region codes PAL / NTSC to make sure your system is compatible with DVDs sold in Suomikauppa.Fi.
For more detailed information please refer to the DVD info page.
99% of all DVDs in Suomikauppa are in PAL format.

11. I've lost my password, how do i get a new one?

To retrieve missing passwords go to the I've Forgotten My Password! page.

12. Is it safe to do online purchases in Suomikauppa.Fi?

The customer information gathered by Suomikauppa.fi is confidential.

Suomikauppa.fi is responsible for the proper handling of the information given by the User and for protecting the User's privacy. The information given by the User will be stored in the client registry.

We use encrypted (SSL) connections in all our online services that transmit User information. You can be sure nobody can access your information when you see a lock or key symbol on the bottom right corner of your browser window or on the right side of your address bar (depending on the browser used).

More informaion about our privacy policies and registry information can be found here.

If you have any questions, please contact us.

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